Load Acceptance & Booking
This guide covers the end-to-end process for accepting and booking loads — from initial review through dispatch confirmation.
Reviewing a Load Offer
Section titled “Reviewing a Load Offer”What to look for: rate, distance, deadhead, pickup/delivery windows.
Acceptance Criteria
Section titled “Acceptance Criteria”When to accept, when to negotiate, and when to decline.
Booking in SmartSuite
Section titled “Booking in SmartSuite”Step-by-step instructions for entering the load into our system.
Dispatch Confirmation
Section titled “Dispatch Confirmation”Confirming with the driver and updating the board.
Documentation & Paperwork
Section titled “Documentation & Paperwork”BOLs, rate confirmations, and required attachments.